Human Factors
DSP Human Factors online courseware
Understanding human factors is essential for Flight Operations Officers and Dispatchers to ensure safe, efficient decision-making in complex operational environments. The provided courses focus on Human Performance Relevant to Operations or Dispatch Duties, CRM (Crew Resource Management) and DRM (Dispatch Resource Management), providing practical knowledge to manage human limitations and optimize operational performance.
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The training includes fatigue management, stress recognition, cognitive performance, decision-making, communication, teamwork, and threat & error management (TEM). Learn how human performance impacts operational control, apply CRM and DRM principles to enhance coordination with flight crews, and proactively manage risks in dispatch and monitoring tasks.