20 Apr 2017
Best Practice, Case Study: infoWERK delivers and installs Virtual Classroom Solution in Norway
infoWERK's iv-teach (i.e. Virtual Classroom) was recently sold to our long-lasting customer Widerøe, the largest regional airline in Scandinavia and infoWERK is proudly announcing this contract win.
The given project is a best practice example of how to succeed in the integration of complex training systems such as the Virtual Classroom solution in a training centre.
But what were the key features and important steps in integrating and delivering hard- & software to a rather remote location in Bodø/Norway, to one of Wideroe’s training facilities?
Step 1: Before delivery the customer sent a team of 3 key players to our facility in Innsbruck for a successful introduction: The HOT (Head of Training), a network engineer and a hardware engineer
---- The network engineer is responsible for network, firewall and issues on the client side
---- The head of training is the impulse giver and represents the training department
---- The customer‘s hardware engineer is responsible for first level support and holds contact with infoWERK‘s engineering staff who is available for the second level support during system operation, either remotely or ad-hoc
Step 2: The customer team agreed on a 2 days training in the technology and back home in Norway they prepared everything for the integration and initial operation.
Step 3: We finalised the hardware delivery and sent the whole VC equipment by cargo.
Step 4: One of our engineers went to Norway for 2 days for the installation, initial operation and final technical acceptance.
Step 5: During a 2-day teletrainer seminar at the customer’s facility the future VC instructors learn the didactical meaningful employment of the new system into the existing training environment.
We at infoWERK are very proud to have been able to contribute to a more flexible and successful training solution by delivering the new virtual classroom and thank Widerøe for the long relationship, great cooperation and trust in our products.
WiderøeFlyveselskap AS is the largest regional airline in Scandinavia, with a staff of 3.000 and a turnover of NOK 3.5 billion. The company carries around 2.8 million passengers annually and flies to 46 domestic and international destinations. Widerøe operates more than 450 flights every day and operates to more than twice as many airports in Norway than any other airline.
The challenges of the airline are 5 months of winter with lack of daylight and demanding weather conditions, steep non-precision approaches, some short sectors 10-20 minutes flight-time, 23 short field destinations or 800 meter runways. Such challenges require an absolutely reliable, sophisticated and highly flexible training system since employees are widely scattered all over Norway.